In March 2024, I posted this question on my blog: Will Chat GPT Emerge as the Google Slayer in AI Domination? At the time, OpenAI was leading the conversation, while Google seemed to be struggling and unsure of its AI direction—facing challenges with Bard and mishaps with Gemini (specifically the image generation controversies that forced Google to pause the feature). The Big Switch Fast forward to May 2025. After watching Google I/O a couple of days ago, my question has changed—or rather, an alternate question is: Is Google becoming the Apple Killer? Google didn’t just respond to OpenAI at its … Continue reading The New AI Fight

Artificial Intelligence (AI) is fundamentally reshaping how businesses operate, especially in the areas of sales and marketing. Once a speculative technology, AI has become a mainstream tool, with advancements like ChatGPT, released in late 2022, putting powerful AI capabilities in the hands of millions. This shift has demonstrated that AI is not merely a technological trend—it is an essential driver of change and efficiency across industries. In developing countries, AI presents an opportunity to leapfrog traditional challenges, such as limited infrastructure and scarce resources, allowing businesses to accelerate growth and enhance competitiveness.  Kai-Fu Lee, a leading AI researcher and author … Continue reading Al Revolutionizes Sales and Marketing

Diving into the future with Figure 1, the groundbreaking AI collaboration between OpenAI’s ChatGPT and Figure’s robot. This fusion is definitely going to reshape our interaction with technology, potentially revolutionizing the digital landscape. I stand to be corrected, but I think this is the first AI tool truly fluent in human language, which will open doors to endless possibilities in customer service, education, healthcare, and other sectors. Is ChatGPT a Google Killer? While it is premature to crown it a ‘Google killer,’ Figure 1 poses a formidable challenge. With its linguistic prowess, it is poised to rival Google, which was … Continue reading Will Chat GPT Emerge as the Google Slayer in AI Domination?

In the ever-changing landscape of technology, even industry giants like Google encounter hurdles that prompt reflection on their trajectory and legacy. Recently, Google has faced challenges with projects like Bard AI and Gemini AI, sparking questions about its future path. Challenges with Bard AI Launch: Recent Challenges with Gemini: As I reflect, as a student of technology, I’m compelled to draw parallels to historical precedents. Will Google mirror the fate of Xerox, a company known for pioneering computer technologies but overshadowed by competitors who capitalized on its innovations? Or will it align with the trajectory of Kodak, once a dominant … Continue reading Reflecting on Google’s Struggle: Can the Tech Titan Rescue Itself?

The name of the podcast I co-host with Kara Swisher is “Pivot.” I don’t like the name, but I’ve had my hands on the wheel for so long at my own companies, I’m down with sitting in the backseat and occasionally asking, “Are we there yet?” Besides, Kara does most of the work and has a better feel for pods than me. But that’s not what this post is about. A “pivot” is a strategic change in business model, direction, or target market. Think Netflix’s shift from DVDs to streaming, Adobe’s move to subscription, or Amazon’s launch of AWS. Sounds … Continue reading No Mercy / No Malice: The Mother of All Pivots

Historically, sales has seen significant changes and has evolved over the years. In the early 1900s, sales were primarily conducted through face-to-face interactions and traditional methods such as phone calls, postal mail, and print advertisements. The invention of the telephone and telegraph paved the way for faster communication. As technology advanced, the sales process began to incorporate new tools such as the fax machine in the 1960s and email in the 1980s, allowing for faster and more efficient communication. The introduction of Customer Relationship Management (CRM) software in the 1990s, like Salesforce, began to change the way sales teams manage … Continue reading Sales has become software-driven, a compelling case for sustainable business acceleration and growth.

If you want to turn your great ideas into successful reality, you need to focus on execution excellence. This means breaking down complex problems into manageable steps and working diligently to achieve your goals. Whether you’re leading a business or tackling a personal project, execution excellence is key to making your plans a success. In the digital age, it’s important to have both technological expertise and clear, outcome-oriented goals. By prioritizing execution excellence, you can ensure that your digital strategy is on track for success. To demonstrate this, we can look to the book, Execution: The Discipline of Getting Things … Continue reading Success in Digital Strategy requires a strong focus on Execution Excellence.

In today’s highly competitive and rapidly changing business environment, companies must not only deliver high-quality products and services, but also create a sense of belonging and community among their customers. This is where tribal marketing comes into play. According to Seth Godin’s book “Tribes: We Need You to Lead Us,” a tribe is “a group of people connected to one another, connected to a leader, and connected to an idea.” When a company is able to create a tribe of loyal customers who are devoted to its brand and willing to evangelize on its behalf, it has the potential to … Continue reading Delivering Happiness, the quest to build tribal devotion and loyalty to a product or service

Experience design can be applied to a wide range of industries and fields, including technology, retail, hospitality, and healthcare, however to get a better understanding, I would first start with a few questions? 1. How do we use emotions to create a more engaging and memorable experience for users? 2. How can we leverage habits to make using our product or service feel natural and effortless for user? 3. Is there a way we can design for positive emotions to create a sense of joy and satisfaction for the user again how can we use negative emotions in a constructive … Continue reading Experience Design: how emotion and habit plays a critical role in the design of products and services

Written by Prof Scott Galloway The rich get richer. Data supports it. In the past three decades, the share of U.S. wealth held by the top 1% has gone from 24% to 32%. Like most cliches, “the rich get richer” became a cliche because it’s true… of money, and power. The powerful tend to aggregate more power, incumbents get reelected 90% of the time. It makes sense. Money buys you power and influence, which begets more money, which buys more power and influence. This is the basis of capital accumulation and wealth creation — a virtuous upward cycle. It’s also … Continue reading No Mercy / No Malice: Hubris

Some of the lessons include starting self-development and 1. Finding mentors and building personal board of directors. Life is complex and difficult. To be successful at it, having a mentor, coach, or someone more experienced than you, and someone in the position you want in the future, is very important. On the other hand, you can also build your personal board of directors by reading and understudying great authors in your field of interest. That is learning from great people you will never have the opportunity to meet. Most people underestimate the value of mentors and the personal board of directors. Hence the number one cause of failure in both personal and … Continue reading TEN LESSONS TO CONSIDER, BY JIM COLLINS, AUTHOR OF GOOD TO GREAT